Last updated: 21st January 2026

These Terms and Conditions apply to our Loyalty Scheme, which is available both in-store and online. By joining or using the Loyalty Scheme, you agree to be bound by these Terms.

About the Loyalty Scheme

  • Our Loyalty Scheme rewards customers with points for qualifying purchases made in-store and online.
  • The scheme is free to join and available to individual consumers only.
  • Membership is personal, non-transferable, and intended for personal use only.

Eligibility

  • Customers must be aged 16 or over to join the Loyalty Scheme.
  • Membership is only available to verified members with a registered account.
  • We reserve the right to refuse, suspend, or terminate membership where we reasonably believe the scheme is being misused or abused.

Joining the Loyalty Scheme

  • Customers may join the Loyalty Scheme in-store or online by registering their details.
  • To earn or redeem points, customers must be logged into their online account or scan their loyalty membership in-store at the time of purchase.

Earning Loyalty Points

  • Members earn 10 loyalty points for every £1 spent, calculated item by item.
  • Points are awarded only on qualifying purchases and have no cash value.
  • Points will not be awarded unless the loyalty membership is scanned in-store or the customer is signed in when ordering online.
  • Points may not be earned on excluded items, refunds, or cancelled transactions.

Redeeming Loyalty Rewards

  • Once a member reaches 500 points (equivalent to £50 spent), they will receive a £5 reward coupon.
  • Reward coupons:
    • have no cash alternative
    • cannot be exchanged or transferred
    • may be subject to minimum spend or product exclusions
  • Only one reward coupon may be redeemed per transaction unless stated otherwise.

Birthday Reward

a) Birthday Offer

  • Verified members are eligible to receive a Free Pasty as a birthday reward.

b) Eligibility Criteria

To qualify for the birthday reward, the member must:

  • be a verified Loyalty Scheme member
  • have been a member for at least 14 days prior to their birthday
  • have completed at least one qualifying purchase where their loyalty membership was scanned in-store or they were signed in online

c) Availability & Validity

  • The birthday reward coupon will be issued at the start of the member’s birthday month.
  • The coupon will be valid for the entire calendar month of the member’s birthday.
  • Unused birthday rewards will expire at the end of the birthday month and cannot be extended or reissued.

d) Additional Conditions

  • The birthday reward is limited to one per member per year.
  • The reward may be subject to product availability and standard opening hours.

In-Store and Online Use

  • Loyalty points can be earned and redeemed both in-store and online.
  • Members must ensure they are correctly identified at checkout (scanning in-store or signing in online).
  • We are not responsible for points not awarded due to failure to scan or sign in.

Refunds and Adjustments

  • If a purchase is refunded, any points earned from that transaction will be deducted.
  • If a reward coupon was used on a refunded transaction, the coupon may be cancelled or adjusted.

Expiry of Points

  • Loyalty points may expire after a period of inactivity.
  • Full expiry details will be communicated via the loyalty platform where applicable.

Changes, Suspension & Termination

  • We reserve the right to amend, suspend, or withdraw the Loyalty Scheme or these Terms at any time.
  • Changes will be effective from the date they are published.
  • We may suspend or terminate individual accounts where misuse or fraud is suspected.

Liability

  • We are not responsible for technical issues, system errors, or failures that may affect point accrual or reward availability.
  • Nothing in these Terms limits liability where it cannot be limited by law.

Governing Law

  • These Loyalty Scheme Terms and Conditions are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.